Terms & Conditions
BOOKING CONDITIONS - PLEASE READ THESE CONDITIONS CAREFULLY
Booking and deposit
All bookings must be made on the form provided and must be accompanied by a deposit of £100 per person or if the booking form is sent in within nine weeks of the departure date, it must be accompanied by the full cost of the holidays.
Credit Card Payments
Apart from deposits, all other transactions are subject to a 3% administrative charge.
Payment to Peak Ski
The full price of the holiday must have been paid to PS at least nine weeks prior to the departure date. In the event that PS has received the deposit from the client but has not received the balance of payment at least nine weeks prior to the departure date PS reserves the right to cancel the booking and the client shall then forfeit the deposit.
PS does not accept liability for the actions or omissions of those involved in the holiday arrangements over whom PS has no direct control and/or who are not employed by PS either as PS’s servants or agents including but not limited to persons providing transportation services namely airlines, bus companies, train companies, ski lift operators, taxi operators, the owners or operators of any vehicle, aircraft or equipment or any of their proprietors or employees.
All information about accommodation is rigorously scrutinised both at home and abroad to ensure that it is correct. However, the client should bear in mind that in relation to the information given about the resort it is more difficult to guarantee accuracy as very few of the facilities are under our management and they may be changed between the time the web site is updated to the time you go on holiday. However, at the time of updating all the facilities existed and, to the best of our knowledge, were intended to be operative during the skiing season. PS also point out that in some foreign countries general standards of hygiene, care, public services and efficiency may differ from those of the United Kingdom and the client should accordingly exercise greater care for his own protection and health in matters of hygiene and choice of food and drink. PS also point out that they cannot in any way guarantee the weather and that snow conditions will be suitable for skiing and winter sports, such conditions being outside PS's control.
Cancellation of Holiday
In view of the fact that holiday arrangements are made many months in advance, changes may sometimes have to be made. PS will not cancel a holiday or other travel arrangements after the date when payment of the balance of the price becomes due unless it is necessary to do so as a result of factors outside PS's control which include war, political unrest, weather, strikes, epidemics, acts of God, riots, civil strife, terrorist activity, industrial disputes, natural disasters, technical problems of transport, closure of airports or ports and the non availability of aircraft or accommodation or unless the client defaults in payment of the balance of the holiday price.
If PS for reasons other than for factors outside PS control (as set out above) cancels a holiday on or before the date when payment of the balance of the holiday price becomes due PS shall offer the client the choice of on alternative holiday of at least comparable standard (if available) or of a prompt and full refund of all monies paid.
If PS has to cancel a holiday as a result of factors outside PS's control, PS will inform the clients without delay and offer the client the choice of an alternative holiday of at least comparable standard (if available) or of a prompt and full refund of all monies paid less reasonable expenses.
Alteration of Holiday by PS
It is unlikely that PS will have to make any changes to the clients holiday but as brochures are printed many months in advance most of these changes are very minor and PS will inform the client about them wherever possible prior to departure.
If a change becomes necessary PS will inform the clients and then the client will have the choice of accepting the changed arrangements or purchasing another available holiday or the client may wish to cancel in which case the client will receive a refund of all monies paid to PS.
Cancellation of Holiday by Client
A cancellation by a client will only be effective when it has been received by PS A cancellation must be in writing and signed by the person who signed the booking form. If cancellation is prior to nine weeks before the date of departure the deposit of £100 per person will be forfeited and if cancellation is received within nine weeks of the date of departure the following rates will apply.
|Notice of Cancellation received:||Proportion of Total Forfeited:|
|within 9 weeks of departure||50%|
|within 4 weeks of departure||75%|
|within 2 weeks of departure||100%|
If a client wishes to alter a booking which has been accepted in writing by PS an alteration fee of £20 per person will be charged if PS is able to accommodate the altered booking, if PS cannot accommodate the altered booking PS shall be entitled to treat that request as a cancellation and above forfeits shall apply.
Tickets, Travel Documents and Flights
After PS has received the full payment of the holiday price from the client and then approximately two weeks prior to departure the client will be sent tickets, travel and other holiday information. No guarantee is given or implied in relation to the aircraft company or type of aircraft used to carry our clients and no refund of any kind will be given if either of these items is changed between the time of booking and the departure date.
Damage Caused by Clients
All clients agree on making a booking not to cause any damage to any chalet, apartment or hotel. A client shall be fully responsible for any damage or loss he causes to any chalet, apartment or hotel or their contents and PS shall be entitled to recover the amount of all claims (including the cost of repairs executed to PS's satisfaction) in respect there of from the client. A credit card imprint will be taken as security against any damage that may be incurred.
Behaviour of Clients
All clients agree on making a booking to behave with propriety and in such a manner as in no way harms the reputation of PS or the owners of any of its chalets or other clients, PS reserve the right to terminate the holiday and refuse further access to the properties.
Unused Tickets etc.
PS will make no refund to clients in respect of unused portions of air, boat, rail, bus or other tickets unused accommodation or meals. Chalet staff and representatives are not authorised to promise any refund to clients and no such promises will be accepted by PS.
PS shall not be responsible for any loss, delay or costs connected with adverse weather conditions.
Limitation on Liability
When staying in our chalets PS liability is limited to the full extent permitted by law. When travelling by air or by ship or by other conveyance the conditions of carriage of that airline or shipping company or other conveyance will apply. These conditions may exclude or limit liability. In respect of travel by air bus rail car or other conveyance this contract shall be subject to the some terms and those between PS and the carrier. Where PS's conditions conflict with those conditions PS’s conditions shall prevail. The attention of the client is specifically drawn to the fact that carriage by air may be subject to the provisions of the Warsaw Convention of 1929 and/or the Warsaw Convention as amended by the Hague 1955 and the IATI Conditions of Carriage.
Claims by Clients Against PS
Any contract made between the client and PS shall be governed in all respect by English Law and the English Courts only shall have any jurisdiction in relation to any claim or dispute arising out or connected with any such contract. PS accepts no responsibility for the actions of its clients and shall not be held liable for any claim made against them (or as a result of their actions) either by other clients of PS or third parties. Any claim or complaint shall be notified to the representative employed by PS during the holiday who will do their best to help the client at that time, If a matter cannot be resolved complaints or claims must be notified in writing to PS by the claimant within 28 days of the completion of the holiday.
PS verbier limited, Director, J Read. Registered Office in England and Wales 07146878. Iveco House, Station Road, Watford, Herts. WD17 1DL